online pics deceptive. suites are older and run down. cleanliness was shocking. cockroach infested. cleaning staff only vacuum on request. no wi-fi in rooms. no clean towels available. bathrooms are outdated and cranky. money was held on our credit card even though payment was made in full on arrival. won't recommend to anyone.
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House keeping needs special attention. All staff very friendly and help full. Maintaince are good and breakfast are excellent very nice and a variety to choose from huge .this is really the place to be at for a holiday in cape town. The view is stunning table mountain at the back of hotel waterfront in front just perfect
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Dear Yolande J, We are happy to learn that you enjoyed your stay at the Best Western Cape Suites Hotel. We value all our guests' comments as these assist us greatly in improving our products and services. Thank you for sharing your experience. We hope to welcome you back soon. Kind regards, Management More
The bathrooms were dirty with mold, blood and hair on floors. Toilet paper was only supplied after asking countless times. Carpet was not vacuum cleaned. TV out of order. Furniture old with chipped paint. Roaches roaming about in broad daylight, getting into our luggage.
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I had a lovely stay in Cape town and Best western cape suites had its own highs and lows. The reception staff are very friendly and welcoming though we were not given full details especially about the free shuttle to the waterfront which would have been a plus for us. We just heard about it on the last day from... More
Dear mkasompe-bwalya, We are happy to learn that you enjoyed your stay at the Best Western Cape Suites Hotel. We value all our guests' comments as these assist us greatly in improving our products and services. Thank you for sharing your experience. We hope to welcome you back soon. Kind regards, Management More
Thank you to all at Best Western Cape suites hotel, We had an amazing stay, Most of the staff very friendly. Breakfast was execellent,U had a lovely variety to offer, we enjoyed every bit of it, thank you to. Helpful kitchen staff,we also enjoyed the pub, thank you to cheryl in the guest laundry, who was very helpful. Ecxellent shuttle... More
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Dear radhamichellea, We are happy to learn that you enjoyed your stay at the Best Western Cape Suites Hotel. We value all our guests' comments as these assist us greatly in improving our products and services. Thank you for sharing your experience. We hope to welcome you back soon. Kind regards, Management More
A comfortable apartment. Clean, neat and close to town. They do have a bus service to V & A Waterfront, Cape Town International Airport, Camps Bay and even to Table Mountain. We did not use the service bur it is nice to know that it is available. Wifi also a plus. We thoroughly enjoyed the buffet breakfast. Very competent and... More
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Dear 359deboraht, We are happy to learn that you enjoyed your stay at the Best Western Cape Suites Hotel. We value all our guests' comments as these assist us greatly in improving our products and services. Thank you for sharing your experience. We hope to welcome you back soon. Kind regards, Management More
I was very disappointed with this accommodation, unit was not what I saw on the internet and was very untidy if it had not been peak season I would have not stayed at this hotel. The toilets in the en suite bedroom leaked a you flushed the basin was blocked the show floor was dirty I had to disinfect the... More
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We stayed at the Best Western for 8 nights during the December holidays. The service was extremely disappointing. Housekeeping was always a problem. After a full day out we would come back to a room that still wasnt made up. This happened almost everyday. When they did eventually make up our room they would leave without replacing the towels. On... More
With a old run down room full of cockroaches and an air conditioner that didn't work and noisy guests the whole night long, my stay at this hotel was not pleasant to say the least. I will not be stating here again. I've stayed in many Best Western hotels around the world and this was the worst by far.
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The staff are magnificent and the suite is clean and safe but the aircon is nonexistent. Luckily we could have cold showers every three hours to cool down enough for a little bit of sleep. Sadly we did not have time to test out the restaurant facilities but they looked well presented.
Review collected in partnership with this hotel
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